Customer Service Representative

Awarded “Best Heating Contractor to Work For” by the ACHR News - Sky Heating, AC, Plumbing & Electrical is the premier home service company in the Portland area with over 40 years of industry leading expertise. Career stability is never something you'll need to worry about! We truly care about our customers, our employees and our community. Through the years, we’ve donated and supported many local organizations, including Meals on Wheels, The Home Builders Foundation, Dash for Kids and many more. It is our privilege to play an active role in our community and do our part to promote not only better homes, but better lives for all.

Location: Tualatin, OR

Salary Range: $18-$21 per hour.

Why Work for Us?

• Fantastic health and vision insurance 100% company paid!
• Paid Time Off! Plus, six (6) paid Holidays.
• Company 401(k) match up to 4% with Pre-Tax and After-Tax Roth deferral options.
• We are a Family Sensitive workplace and believe in balance.
• Opportunity for Advancement! We are a fast-growing company that believes in growing our employees and hiring from within first.
• Our employees are treated as family, which means they enjoy coming to work. Every employee is treated with the upmost respect and supported every step of the way.
• Employee discount

The Call Center Representative will assist customer’s by arranging service appointments and going above and beyond to promote a positive customer experience. We treat our customers like family!

QUALIFICATIONS

• A proven track record in Customer Service with at least 6 months experience.
• Ability to multitask by typing while proficient with phone systems.
• Experience with CRM software.
• Detailed oriented with strong organizational and communication skills.
• Team oriented: teachable; earned respect.
• Ability to build trust and demonstrate empathy.
• Believes in, promotes, and lives out the company’s visions and values.

JOB DUTIES

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable..
• Respond to customer requests, resolving issues and promoting the brand.
• Display professionalism and establish customer rapport.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Responsible to meet the needs of the 3-Day Call Board.

Please submit your Resume for consideration.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• How many years of experience do you have working in Customer Service?
• Do you have Call Center experience?
• Have you previously applied or previously been employed at Sky Heating, A/C, Plumbing & Electrical? If yes, please explain. If not, please type in "n/a".
• Do you have the ability to work in the office located in Tualatin, OR?

Ability to Relocate:

• Tualatin, OR: Relocate before starting work (Required)

Work Location: In person