Customer Service Representative - Teller

General Job Summary

University Bank is seeking Customer Service Representatives for our branch locations in Ypsilanti, MI and Ann Arbor, MI. Full and part-time positions are available. The Customer Service Representative is responsible for handling all branch daily support, security and operational transactions including servicing banking customers through all available channels as well as the opening and maintenance of accounts and other sales such as loans.

Summary of Essential Job Functions

• Completes customer banking transactions, such as deposits, withdrawals, and payments.
• Performs Customer Service requests such as wire transfers or ordering checks.
• Creates and logs negotiable instruments such as western union, cashier’s checks, or account kits.
• Assesses fees on accounts.
• Maintains cash securely and properly.
• Performs cash balancing as well as ATM balancing.
• Maintains secure and safe banking environment.
• Files customer documents.
• Prints reports specific to transactions.
• Handles incoming phone, mail, or email requests & transactions.
• Completes maintenance on accounts.
• Completes & closes banking sales for deposit & loan products.
• Resolves customer disputes.
• Places monetary holds.
• Fills in for other Customer Service areas as needed.
• Files proper government or bank monitoring information.

Other Job Functions

• Assist with updating branch procedures as needed.
• Assists with receptionist/courier coverage as needed.
• Refer sales business to other lines/partners within the corporation.
• All other duties as assigned by management.

Requirements

Education, Training and Work Experience

• High School Diploma or equivalent required.
• Previous community banking experience desired.
• Previous cash handling experience required.
• Previous Customer Service experience required.
• 1 to 3 years related experience.

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers and business partners.
• Complete all assigned training in a timely manner.
• Provide professional communication in both oral & written expression.
• Excellent organizational, time management & analytical skills.
• Able to communicate effectively (verbal and written).
• High degree of accuracy.
• High degree of dependability.
• Cash handling – able to rapidly count cash with 100% accuracy.
• Has thorough knowledge of and complies with applicable laws and regulations.
• High degree of confidentiality.
• Strong Customer Service.
• Able to effectively problem solve.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

• Able to lift up to 20 pounds.
• Extended periods of sitting (at computer desk).
• Complete repetitive tasks (including operation of computer mouse/keyboard).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The salary range for this role ($15.00 to $18.00 per hour) takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.

**University Bank is an Equal Opportunity / Affirmative Action Employer**

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Health savings account
• Paid sick time
• Tuition reimbursement

Schedule:

• Monday to Friday

Work Location: In person