Customer Service Representative (Remote)

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, then Health Plans, Inc. (HPI) is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

What you’ll do

We’re looking for positive and upbeat individuals who are looking to join an industry-leading organization during a time of exciting growth. The position provides an excellent opportunity to make a positive impact. Customer Service Representatives have an opportunity for growth within the organization by gaining exposure to all business areas.

In this role, you’ll also:

• Serve as a positive team member working toward a common company goal
• Meet department standards and expectations for quality and production
• Efficiently leverage tools and technology to support resolution of issues
• Work with partner departments to resolve customer issues
• Actively participate in and support the learning process

The ideal candidate has:

• A High School Diploma or equivalent
• 1 – 2 years’ prior Customer Service using multiple computer systems
• The ability to work independently and as part of a team
• The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized
• The capacity to recognize and maintain confidentiality
• The aptitude to communicate in a professional and pleasant manner

Why choose us?

• We offer our employees incredible health, dental and vision coverage, pet insurance, job related tuition assistance, a 401(k), employer-paid disability, EAP, remote work arrangements, paid time off, quarterly bonuses.
• We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities and RISE Committee.

So, think you want to join the HPI team? We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer