Customer Service Representative

Professional audio video company with premium clientele wishing to expand our Customer Service team.
Primary responsibilities:
* Customer Service (3+ years experience) via phone, email, or social media
* Answer all incoming phone calls and emails in a friendly manner and ascertain reason for calling, transfer calls
* Prepare documents, proposals, schedules for special projects
* Create invoices for customers
* Create and maintain lists and excel spreadsheets
* Communicate with in-house staff and clients

Secondary responsibilities:
* Utilize computer technology and process service requests

Requirements:
* Precise and friendly communication skills
* Strong math skills/capability
* Strong excel spreadsheet knowledge
* Serious work ethic
* Knowledge of Quickbooks required
* Strong typing and grammar - 50wpm

Job Type: Full-time

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service and/or Office Management: 3 years (Preferred)

Work Location: In person