Job Description
Requirements:
- 1 year or more post-secondary education OR 2 years equivalent work experience
- 1 year or more of Customer Service preferred
- Recognition and problem resolution for mid-to-high level Customer Service issues
- Independent decision-making
- Excellent communication skills, interpersonal skills and professional phone demeanor
- Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.
- Ability to learn internal, proprietary systems.
- Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.
- Analytical, with a sense of urgency and the capability to take individual initiative in role when.
- Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.
Requirements
- You must live within 50 miles of Malta, NY 12020 in order to work remotely.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off
- NexGenEAP wellness program