Customer Service Representative - Remote In Est, Cst, Or Mst

If you are located within the Eastern, Central, OR Mountain Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Central Outreach Specialists play a critical role in reaching out to potential customers, explaining the benefits of our program and approach, and scheduling the initial in - home clinical visit with the customer and, where applicable, their family and care giver(s).

This position is full-time, Monday - Friday. Employees are required to work any shift between the hours of 7:00 AM - 7:00 PM CST. Including the flexibility to work occasional overtime based on business need.

We offer 4 weeks of paid virtual training. The hours during training will be 9:00 AM - 5:00 PM CST from Monday - Friday.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Effectively identify customer / family / caregiver needs and communicate services offered and aid the caller in understanding the value of our services.
• Establish rapport and engage members by scheduling the first initial visit.
• Maintain accurate records of all customer interactions while safeguarding Protected Health Information.
• Display compassion and empathy in all customer / family / care giver interactions.
• Adhere to HIPAA guidelines and regulations.
• Route calls properly to support first call resolution.
• Attend / participate in educational / training activities to improve knowledge and performance level.
• Meet individual and team qualitative and quantitative targets.
• Adhere to attendance requirements.
• Other administrative duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Experience in working with Windows PC applications, including Microsoft Office and the ability to learn new and sometimes complicated systems
• Ability to work any shift between the hours of 7:00 AM - 7:00 PM CST (specific shifts will be 8:00 AM - 5:00 PM CST OR 9:00 AM - 6:00 PM CST) from Monday - Friday including the flexibility to work occasional overtime based on business need
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience with working in the health care industry
• Experience with working in a customer retention focused role

Telecommuting Requirements:

• Reside within the Eastern, Central, OR Mountain Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Experience multi - tasking, setting priorities, and managing time effectively
• Exceptional phone and verbal communication skills along with active listening
• Customer focus and adaptability to different customer situations

Colorado, Connecticut, New Jersey, New York, or Rhode Island Residents Only: The hourly range for Colorado / Connecticut / New York / New Jersey / Rhode Island residents is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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