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Form of work
SalaryJob Overview
Responsible for customer interaction, customer satisfaction, customer experience and customer development. Responsible for interacting with customers during inbound sales calls, identifying customer needs, explaining details about services they are inquiring about, making them aware of additional services that we offer.
Set up new accounts in data base, process work orders, coordinate payment and billing transactions. Work to troubleshoot with customer issues and coordinate communication with field personnel to ensure highest customer satisfaction possible. As well as general support on other projects.
Responsibilities and Duties (to include but not limited to)
Customer Satisfaction
Ensure great Customer Service Quality control
Resolution of customer issues Ensure quality reporting
Immediate accessibility to customers Sales
Available to respond after business hours
Assist with bid preparation
Field Support
Ensure success of special events
Assist with customer communication
Tracking and ordering supplies
Employee satisfaction
Employee development
Employee health and welfare
Employee performance +/-
Administrative
Quality control of all outgoing billing
Assist with customer communication
Ensure compliance with record keeping
Ensure compliance with field
Process improvement
Support all vendor management
Support AP and AR efforts
Support treasury activities
Support the field operations personnel
Support IT initiatives
Job Type: Full-time
Pay: $35,376.00 - $39,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- Office: 2 years (Required)
Work Location: In person
