Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, assisting with inquiries, resolving issues, and promoting our products and services.

Responsibilities:
- Communicate with customers via phone, email, and chat to provide information and assistance
- Assist customers with placing orders, tracking shipments, and resolving any product or service-related issues
- Utilize sales techniques to upsell and cross-sell products to customers
- Provide technical sales support and guidance to customers
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Handle customer complaints and provide appropriate solutions in a timely manner
- Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Proficiency in English is required; fluency in Spanish is a plus
- Ability to work well in a team environment and collaborate with others
- Sales experience or knowledge of jewelry sales is a bonus
- Ability to effectively sell products and services to customers
- Strong problem-solving skills and the ability to think quickly on your feet

We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and opportunities for career advancement. If you are passionate about providing exceptional Customer Service and have the skills required for this role, we would love to hear from you.

Note: This is a paid position. Internship positions must also be compensated.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Weekends as needed

Work Location: In person