People Service Center Representative

Your job is more than a job
The People Service Center Representative provides accurate information and handles complaints/escalations as required. Utilizes standard scripts, quick reference guides, FAQs, LCMC Health HR policies, process documentation, and other reference materials to either answer customer questions or escalate them to the appropriate team. Supports continuous improvement in refining the delivery of HR inquiry and transaction management.
Your Everyday

• dentifies and troubleshoots customer's needs while handling different topics and stressful situations professionally and helps to de-escalate situations.
• Utilizes appropriate scripts and reference materials while attempting to resolve the customer's inquiry upon first contact.
• Escalates priority inquiries and routes to the appropriate team/team member.
• Monitors success of response and opportunities to revise training and knowledge base materials.
• Stays current with HR and LCMC Health information. Identifies trends and provides recommendations to resolve quickly.
• Understands and strives to meet or exceed metrics while providing excellent, consistent customer service.
• Processes position management and employee life-cycle transactions and other relevant data/job changes such as hires/rehires, promotions, transfers, compensation changes, update personal data, etc.
• Participate in system testing for updates and business process changes as requested.

The Must-Haves
Minimum:
EXPERIENCE QUALIFICATIONS

• 1 year of customer service experience required.
• Human Resources or Call Center experience preferred.

EDUCATION QUALIFICATIONS

• Required: Associate's Degree in a related field.
• Preferred: Bachelor's Degree in a related field.

LICENSES AND CERTIFICATIONS

• Certification Name: To be updated by LCMC.
  • Issuer:
  • Licensure Speciality:
  • Entity:

SKILLS AND ABILITIES

• Strong customer service focus, strong interpersonal, and listening skills.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to deal with dissatisfied customers. Work under minimal direction while following standard policies and procedures.
• Excellent time management and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary
Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.