Customer Service Representative Responsibilities:
- Key player in the communication and completion of the enrollment process with other departments; liaison between Sales, Customer Service, advertising
- Utilize our personal Customer Service approach to interact with customers directly and ensure that they always have a knowledgeable and friendly resource to answer any questions
- Assist the sales team by providing top notch Customer Service to current and potential customers to help increase weekly and monthly sales goals
- Responsible for the accuracy of all the data during customer renewal or acquisition enrollment processes
- Attend meetings in person and via zoom to increase client knowledge and drive sales
Customer Service Representative Qualifications:
- Bachelor's Degree in Communications or relevant subject preferred
- 1-2 years' experience in a Customer Service or sales role preferred
- Highly organized, responsive, detail-oriented, team player with a "can-do" attitude and have the ability to prioritize and complete multiple tasks with a high degree of accuracy.
- Requires an individual who is self-directed and detail-oriented with an inquisitive nature and the desire to solve problems.
- Ability to communicate clearly and concisely, both orally and in writing. Must be able to diplomatically enforce deadlines.
- Excellent interpersonal skills with a focus on rapport-building, listening and questioning skills.
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