Batch Scheduling Lead Solutions Engineer

Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
Get to Know the Opportunity:
The Batch Scheduling Lead Solutions Engineer provides technical direction to Voya to ensure the integrity of the operations environment and has some experience in adjacent technologies and understands the complex interworking's between them. Deep technical subject matter expert that performs tasks on critical systems within the Batch Scheduling Applications, including hardware and software configuration settings.
The Contributions You'll Make:

• Provide input and perform tasks during the implementation and upgrade of Batch Application software components.
• Assist in the management of access protocols related to Batch Applications.
• Assist the Solutions Engineering consultant in analyzing Batch requirements and developing solutions.
• Research of potential system solutions, including evaluating Batch application products and services.
• Identify the root cause of Batch Application outage and performance issues. Recommend and apply corrective actions in response to these issues.
• Work independently on medium-scale and complexity projects or problem-solving exercises.
• Take corrective action as needed based on an understanding how SLAs are built, monitored, and measured. May provide technical coaching or assistance to Solutions Engineer.
• Under the direction of the Solutions Engineering Consultant, work as a member of a large, complex project team.
• Work on projects without day-to-day direction. Provide regular and accurate updates related to the progress of these projects.
• Provide input to the Solutions Engineer Consultant related to Batch Application strategy and roadmap presentations.
• Open, apply changes and close problem tickets with Batch Application vendor.
• Participate in P1/P2/P3 troubleshooting calls as required on behalf of the Batch Applications team. Create and distribute detailed RCA as needed following these calls.
• Accept and work intake and Incident tickets related to the Batch Applications
• Be available for on-call rotation.
• Works collaboratively with other IT functions.
• Other duties as assigned.

Knowledge & Experience:

• Bachelor's Degree in Computer Science, Engineering and/or 5-8 years of professional IT work experience.
• Minimum of 5 years of relevant work experience in similar position and required Batch scheduling Application.
• 2 years' experience working with ServiceNow or similar tool for Work intake, Change and Incident Management creation and tracking.

Minimum Knowledge & Experience:

• Deep subject matter expertise in specific Batch Scheduling tool, specifically Tivoli Workload Scheduler, IBM Workload Automation.
• Possesses expertise in Linux and Intel Operating systems including base level scripting and management.
• Understanding of Change Management, Release Management, Incident Management & Problem Management
• Understanding or Disaster Recovery & Contingency planning
• Researching skills
• Collaboration - internal, external teams & business partners
• Business Acumen among LOBs (past, current, future goals, strategies, and plans)
• Business relationship management
• Communication & Problem-solving skills.
• Performance management
• Demand and capacity management
• Working in a managed services environment preferred but not required.
• One or more industry certifications preferred but not required.

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Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$105,700 - $132,120 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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