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SalaryThis position is a hybrid role requiring employees to work from our headquarters location in Seattle, WA every Tuesday and Wednesday, and remote all other days.
Redfin is redefining real estate in the consumer's favor by combining our technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us!
The compensation information is provided in compliance with job posting disclosure requirements in Hawaii, Colorado, New York, New Jersey, Washington, and California. Base Pay Range: $17.80 - 26.70. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity. Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match. #LI-Hybrid
Redfin is redefining real estate in the consumer's favor by combining our technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us!
About the Role
- You will be helping users with website and app navigation via calls, live chat, and Zendesk ticketing system
- You will troubleshoot technical bugs
- You will work with agents and customers to ensure the website’s data is correct
- You will assist customers with account maintenance
- You are someone who will see issues through to the very end, ensuring a world-class Customer Service experience.
- The schedule for this position is M-F 8a-5p PST with a rotating weekend on-call
About You
- 1+ years of experience in Customer Service and/or Technical Support
- Strong written and verbal communication skills
- Punctual, able to work independently as well in a group, and can handle multiple tasks and changing priorities
- You have a commitment to the customer, no matter the issue
- You are fun, caring, and humble. It’s important that we have a good time, look out for each other, and pitch in when needed
- Familiarity with Zendesk ticketing system, AWS phone system, and Slack is a plus though not required
What We Offer
- Competitive compensation packages
- Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
- A high-growth company providing opportunities for continued professional development and growth
The compensation information is provided in compliance with job posting disclosure requirements in Hawaii, Colorado, New York, New Jersey, Washington, and California.
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact
recruitingteam@redfin.com
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the San Francisco and Los Angeles Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster
here
. Redfin accepts applications on an ongoing basis.
