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SalaryJoin our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have exciting opportunities open for Customer Service Representatives to work remote from Fort Smith, Fayetteville or Little Rock, AR.
POSITION SUMMARY:
To provide quality Customer Service by satisfying a broad array of customer needs, responding to questions, resolving complex issues, and perform a wide variety of other customer-related functions via phone, email, chat, and social media. This position is also required to assess and respond to gas emergency calls.
PRIMARY DUTIES AND RESPONSIBILITIES
- Create great outcomes for our customers by assessing their needs and providing them with information about gas service, billing, account balances, and payment information.
- Educate customers on programs and service options offered including budget billing; payment plans, and energy efficiency programs.
- Resolve customer issues while utilizing industry leading contact center tools and SAP customer information system and applications.
- Assist residential and commercial customers starting, stopping, or transferring service.
- Evaluate credit history and collects deposits if applicable.
- Perform account maintenance and customer profile changes.
- Process Landlord Property Agreements.
- Initial service orders (meter sets, exchanges, unlocks, final and initial orders, emergency orders and other service-related work orders).
- Stay certified in Natural Gas Occupational Qualifications (OQ) training.
- Perform other duties to assist the organization as assigned by the Supervisor or Management.
EDUCATION AND WORK EXPERIENCE
- College degree preferred
- High school diploma/GED required Contact center experience or comparable business experience
KNOWLEDGE, SKILLS, ABILITIES
- Application of analytical, reasoning and negotiating skills
- Capacity to be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances
- Ability to recognize potential problems and, respond, prioritize, document, take corrective action
- Proficient in the use of Microsoft Office tools
- Adept at learning new computer programs and industry related information
- Application of basic accounting knowledge
- Excellent verbal communications skills Excellent attention to detail
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.
