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Form of workLabCorp is seeking a dedicated and motivated individual to join their team as a Technician Customer Service Representative in St. Paul, MN. Acts as a technical reference within the Clinical Support Departments while functioning as a liaison between LabCorp and its accounts in response to inquiries.
Schedule: Tuesday – Saturday 8:00am – 4:30pm
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Job Responsibilities:
The following duties reflect key responsibilities. Other duties may be assigned. Remote/Hybrid Position
- Build strong relationships with other team members and departments; providing excellent internal Customer Service to optimize service to all external clients.
- Provide professional and courteous Customer Service to external customers via phone and email.
- Troubleshoots and resolves problem samples to ensure testing is performed within defined turn‑around‑time.
- Critical thinking is required.
- Printing of internal department reports to ensure volume and outstanding issues are worked.
- Assists in verifying and updating patient demographic information for State Reporting Agencies.
- Other responsibilities to include, but not limited to; Filing, Send‑Outs, SIS/SRS review and verification, patient verification for DOB and gender, releasing of reports, medication entry, data entry of requisitions, and other areas deemed necessary by leadership.
- Completes continuing education in LearningPath and MasterControl when assigned.
- Works closely with leadership on quality initiatives for the department.
Required Education and Experience:
- High School Diploma or equivalent with two or more years of previous Customer Service experience.
- Associate’s Degree in related field is preferred.
- Excellent communication and interpersonal skills including written, verbal, and listening skills.
- Proven ability and desire to provide exceptional Customer Service.
- Ability to present professional image via phone; superb phone etiquette skills.
- Excellent research and problem resolution skills.
- Strong attention to detail and accuracy.
- Proficient computer skills including Microsoft Office Suite programs.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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