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Form of workJob Title: Bilingual Customer Experience Representative
Location: Remote (Must reside in Canada)
Salary: $21.63 per hour
Tentative Start date: To be discussed
Permobil is a prominent manufacturer and distributor in the health and disabled community. We provide medical equipment to those in need, such as wheelchair accessories, adaptive devices, hospital beds and more.
Advantages:
- Annual performance reviews for merit increase
- Pro-rated vacations days for 2024
- As of January 1st 2024 17 days’ vacation(renewed yearly)
- Sick / Personal days
- Health benefits (medical, dental, vision, and more)
- RSSP contribution from the company
- Great work environment
- Company incentives
Preferred skills and experience:
- 2-3 years experience in Customer Service (spoken and written)
- Call center experience (preferred)
- Must be fully bilingual (French and English)
- Experience in Microsoft office (Outlook)
- Experience in an ERP system
- Works well under pressure and in a fast-paced environment
- Self-motivated and detail-oriented
- Good communication skills
- Team player
Responsibilities:
- Processing quotes/orders/refunds and warranties into ERP system
- Assisting customers and sales representatives via phone and email with their inquiries. Our clientele is 90% English and 10% French.
- Following up on orders
- Assisting team members to ensure work is completed in a timely manner
Keywords: #customerservice; #remote; #dataentry; #customerservicerepresentative;
Job Types: Full-time, Permanent
Salary: From $21.63 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: Remote
