Customer Service Representative I

Position Description

Looking for a Customer Service role at a place you can make a difference every day? Discover this great opportunity to be a part of a dynamic team, supporting customers with processing their retirement pensions.

 

Serco supports the Pensions Benefits Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

 

You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 years of pension benefits and Customer Service experience comprising of Operations Management, Assistant Project Management, supervisory and team lead roles. As well as experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing. The team works closely with our PBGC customer and other Serco teams to deliver the highest level of Customer Service.

 

As a Customer Service Representative, you can expect to:

• Receive inbound participant phone calls and provide appropriate Customer Service support in accordance with defined PBGC and Serco guidelines.
• Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
• Be able to provide rapid, efficient, and accurate Customer Service in a professional manner for extended periods of time in accordance with the requirements of the contract. 

Qualifications

To be successful in this role, you will have:

• A High School diploma
• Six months to one year of experience working in an office or similar setting answering telephones
• Demonstrated keyboard board skills
• Verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers
• Candidates must be able to work any hours within the hours of operations which are currently Monday-Friday 8:00am-7:00pm.
• Must have a Public Trust OR be able to obtain and maintain a Public Trust Clearance
• Must be able to successfully pass a background check and drug screen

The hourly rate for this position is $16.73/hr. plus an additional $4.22/hr. for Health and Welfare (H&W).

 

Candidates will be considered from the following locations: Euclid, OH; Doral, FL and Virginia (remote).

 

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

 

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

 

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

 

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

 

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Employment Type: FULL_TIME