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SalaryAre you a motivated self starter?
Do you hold yourself accountable?
Do you want to make a difference as part of a small team?
Are you happier when you are busy?
If so , let's get to know each other. Start by completing the phone interview which is required for consideration.
Job Summary:
We are seeking a highly motivated and customer-focused individual who is detail oriented to join our small team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers and will be responsible for providing exceptional service and support to ensure customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, or in person in a timely and professional manner
- Accurately process customer orders and requests for quotations
- Maintain customer records and update customer information in CRM and Quickbooks as needed
- Resolve customer complaints and issues in a timely and satisfactory manner
- Assist with the preparation of sales and marketing materials
- Collaborate with colleagues to ensure customer needs are met
- Identify opportunities for improving Customer Service processes and procedures
Qualifications:
- High school diploma or equivalent
- 2+ years of experience in a Customer Service role, preferably in the metal hardness testing industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Proficiency with Microsoft Office and customer relationship management (CRM) software
- Ability to work independently and as part of a team
- Flexibility to work evenings and weekends as needed
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about providing excellent Customer Service and are looking for a challenging and rewarding career, we encourage you to apply for this opportunity.
Job Type: Full-time
Salary: $50,000-$57,500 DOE
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- Min of 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Phoenixville, PA 19460: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What attracts you to this position?
Work Location: One location
Job Type: Full-time
Pay: $50,000.00 - $57,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Phoenixville, PA 19460: Relocate before starting work (Required)
Work Location: In person
