Customer Service Representative And Technician Dispatcher

Customer Service Representative and Technician Dispatcher
Bu’s Plumbing is looking for an organized, efficient Customer Service Representative and Technician Dispatcher with an eye for detail and a high level of accuracy. The Customer Service Representative and Technician Dispatcher should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are
You know our trucks; you’ve seen us around because Bud’s Plumbing has been proudly serving the Evansville community for over 100 years. We value quality, family, and an honest day’s work.
Location: Evansville, IN
What We Offer:

• Competitive salary - starting at $15/hr.
• Great benefits, including Medical/Dental/Vision and Life insurance
• 401k with company match
• Holiday and vacation pay
• Paid training
• Incentive programs
• Advancement Opportunities 

Responsibilities:

• Answer all incoming calls, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
• Manage the dispatch board to keep field personnel on the move and generating revenue.
• Help the field team by taking detailed notes for service calls and entering them into our system.
• Get to know your technician’s, likes and dislikes, closing rations, licenses, communication skills, and more to help them be successful.
• Help the field team by taking detailed notes from customer calls and entering them into our system.
• Contribute to our company’s culture by being upbeat and hard-working

Requirements:

• A High School Diploma/GED is required
• Self-starter, reliable, flexible with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong Customer Service skills
• Computer literacy and strong typing skills
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team.
• HVAC experience a plus, but not required
• Bilingual a plus, not required

We are an equal-opportunity employer

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