Customer Service Representative

Looking to TRADE UP to a better opportunity? Roberts Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential

• Medical, Prescription, Dental, Vision Insurance

• Disability and Term Life Insurance

• Matching 401(k)

• On-going training & development and growth opportunities

• Paid Holidays

• Paid Time Off (PTO)

What you will do:

• Manage incoming calls from customers

• Schedule and manage customer estimates

• Identify and assess customers’ needs to achieve full satisfaction of work provided

• Manage customer and technician schedules

• Renew and manage maintenance agreements

• Build relationships with customers and provide top-level service and support

• Maintain accurate and detailed records of customer needs, requests, and tasks performed

• Appropriately handle and de-escalate customer complaints and concerns

Who you are:

• 1-5 years of call center or customer support experience preferred

• Valid driver’s license with clean motor vehicle record

• Experience with MS Office products preferred

• Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15.00-$19.00/hour

Benefits:

• Matching 401(k)

• Health Insurance

• Dental and Vision Insurance

• Life and Disability Insurance

• Paid Time Off

• Ongoing Training and Development

Ability to commute/relocate:

• Gulf Shores, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support (1+ year required)

Work Location: In person