- Delivers exceptional and timely Customer Service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions.
- Data entry of sales orders. Audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited as needed.
- Coordinates information as needed with Sales, Product Development, and the Distribution Centers.
- Works closely with the inventory team and the parts warehouse to communicate proper needs of warranty parts.
- Handles all aspects of Return Authorizations for consumers.
- Maintains proper files and records for all Consumer service activities.
- Inspects actual product returns from consumers.
- Maintains and sorts the daily Customer Service email in an accurate and efficient manner.
- Works on projects that enhance and/or streamline processes.
- Writes standard documentation using an established format.
QUALIFICATIONS/SKILLS
- Minimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment. Sales experience preferred.
- Excellent interpersonal and communication skills.
- Must be a team player and have the ability and desire to earn the respect of team members through actions and contributions.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Personal knowledge/experience in outdoor leisure consumer products is a huge plus.
BUDGET QUALIFICATIONS
None
SUPERVISORY RESPONSIBILITIES
None
WORK ENVIRONMENT
A collaborative, open space work environment located in Haleyville, Alabama. Team members share a common desk area, as well as a Product Area that houses warranty items, extra materials, and samples for size measurements. A large break room area for everyone to enjoy.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
OTHER DUTIES AS ASSIGNED
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.