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SalarySUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional Customer Service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS:
- Assists callers efficiently and in a polite, courteous and professional manner at all times.
- Conducts appropriate screening and eligibility functions.
- Obtains correct information to schedule appropriate modes of transportation.
- Maintains current knowledge of local operating transportation policies.
- Accurately and effectively uses trip scheduling and dispatch software.
- Maintains client, company and employee confidentiality.
- Communicates with facilities and/or providers as necessary to assure efficient transportation services.
- Coordination of urgent care and/or discharges with Trip Validation Specialist
- Keeps Supervisor informed concerning scheduling and/or service delivery problems
- Completes all required records and reports
- Effective use of telecommunications systems
QUALIFICATIONS REQUIRED
- Excellent communication skills
- Basic computer and typing skills
- Type 40 wpm
- Customer service experience
- Able to work in a busy environment
- Able to work independently or with a team
MINIMUM REQUIRED EDUCATION/TRAINING
- High School graduate or equivalent
***MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN
***WE ARE NOT ALLOWED TO HIRE ANYONE WITH A FELONY
Job Type: Full-time
Pay: $13.00 - $14.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Data entry: 1 year (Required)
- High Volume Call Center: 2 years (Required)
Work Location: In person
