Customer Service Representative

Characteristics of Work

See MSPB Careers for information regarding this classifications

Examples of Work

Examples of work performed include, but are not limited to, the following:
Conducts visual tests to determine the sight qualifications of each applicant for a driver's license.
Administers computer-automated tests for drivers seeking a permit or driver's license and ascertains if the application is in accordance with established department policies.
Assists the public in issuing and renewing regular Mississippi driver's licenses.
Assists the public in issuing and renewing Mississippi commercial driver's licenses, including medical records and Haz-Mat (hazardous material) endorsements.
Issues identification cards and driver's licenses for U.S. and non-U.S. citizens.
Issues temporary learner's permits for individuals fourteen (14) years of age.
Issues regular learner's permits for individuals fifteen (15) years and older.
Interprets statutes, rules, and regulations governing the Department of Public Safety.
Responsible for documenting the necessary paperwork regarding the suspension and reinstatement of all driver's licenses.
Submits statistical reports of examinations regarding driver's license issuance.
Prepares daily reports of licenses issued and monies received. Compiles, analyzes, updates, verifies, and disseminates data from various agencies, the public, court departments, and other sources; and promotes these sources to maintain the exchange of pertinent information among other state records.
Issue firearm permits, fingerprint customers, and process all relevant firearm permit documents.
Perform other duties as assigned by supervision.

Minimum Qualifications

Typically requires High School Diploma or equivalent and 0-1 year of experience.