Customer Service Representative

Novus Glass of Douglas County is growing and we need your help!

Come join an amazing team that has a common goal of making Novus Glass of Douglas County the best glass shop in Colorado! All of our technicians are trained and certified with a passion to do the best for our customers.

The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with Customer Service, selling of services and processing transactions. CSR follows all procedures and policies when providing Customer Service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers.

Core Competencies

· Customer Focus

· Communication

· Energy & Stress Management

· Teamwork

· Quality Orientation

· Problem Solving

· Accountability and Dependability

· Operating Equipment

· Ethics and Integrity

· Results Oriented

· Negotiation

Job Duties

· Greet and welcome clients using the NOVUS Customer Service Standards.

· Review the services offered with customers and upsell different programs by explaining the advantage of our other service offerings.

· Sell the NOVUS Glass services and provide outstanding Customer Service in order to build strong and long-lasting relationships with clients.

· Communicate and interact with clients throughout the different technologies such as text messages, emails, online videocall, etc.

· As required, assign the work order to technicians.

· Set convenient appointments with the customers, based on the shop availability.

· Keep the customer database up-to-date to ensure efficiency.

· As required, order parts and materials for all jobs.

· As required, receive parts and materials for jobs.

· Follow up on open quotes to close the sale.

· Close out work orders and collect payment for completed work orders.

· Escalate any issues to the assistant manager or manager.

· Other related tasks as required.

Requirements

· High school diploma or GED required

· Strong Customer Service and troubleshooting skills

· Retail sales experience preferred

· Exceptional conflict resolution, negotiation, and objection handling skills

· Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

· Able to effectively communicate both verbally and in writing

· Able to deal with people in a sensitive, tactful, diplomatic, and professional manner.

· Computer literate, including effective working skills of MS Word, Excel and e-mail

· Professional appearance and manners

· Strong work ethic and positive team attitude

MUST BE WILLING AND ABLE TO COMMUTE TO LONGMONT FOR 2 WEEKS OF TRAINING

Working Conditions

· Manual dexterity required to use desktop computer and peripherals

· Overtime as required

· Lifting or moving up to 50 lbs may be required

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 36 – 50 per week

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Parker, CO: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to travel to Longmont, CO for two weeks training if hired.

License/Certification:

• Driver's License (Required)

Work Location: In person