Transmission & Distribution Customer Service Representative

The District is recruiting for a full-time T&D Customer Service Representative who can work independently, shows initiative, is detail oriented and organized. This position is responsible for providing exceptional Customer Service by investigating customer complaints concerning water leakage and low pressure, processing utility line locates and meter installations, organizing and maintaining maps and files, and delivering resolutions with tact and professionalism. Thorough and concise verbal and written communications are critical to this position.

This position requires:

· A high school diploma or general education degree (GED).

· A minimum of two (2) years of administrative support or Customer Service experience.

· A valid Colorado driver license and insurability under District insurance standards.

· Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities of the position.

Preferred skills and experience:

· Veteran status

· Valid class I, II, III, or IV State of Colorado Water Distribution System Operator certification.

· Valid ASSE Certification for Backflow Prevention Assembly Tester

· Demonstrated water related experience such as knowledge or familiarity of distribution systems, storage tanks, meters, fire hydrants, main water lines, service lines, backflow devices, locates, and repairs.

· Knowledge or familiarity with Caselle, Water+, web-based ticket management system Locator LOGiX.

· Training in Trenching & Excavation, Confined Space, CPR/First Aid.

Pay and Benefits

This is a non-exempt position and the pay range for this position is $24.66 - $35.30 per hour depending on qualifications, with a competitive benefits package. Benefits package includes the choice of three health insurance plans, dental, vision, mandatory retirement contribution with generous match, voluntary retirement plans, company paid and supplemental life insurances, flexible benefits plan, statutory and other paid leaves, education assistance reimbursement plan, bonus, supplemental insurance options, department specific allowances and reimbursements, wellness and employee assistance programs, and on-the-job training.

To Apply

If qualified, submit the following documents to be considered for the T&D Customer Service Representative position:

1. The employment application.

2. The T&D Customer Service Representative supplemental questionnaire.

Applicant must pass a drug screen, physical, background check and possess a valid CO driver’s license with insurability under District insurance standards.

Visit https://www.utewater.org/careers to obtain the employment application and supplemental questionnaire.

Submit the required employment application and supplemental questionnaire by Friday, April 12, 2024, at 5:00pm to Human Resources at P.O. Box 460, Grand Junction, CO 81502, or via email to hr@utewater.org. EOE.

Job Type: Full-time

Pay: $24.66 - $35.30 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Grand Junction, CO 81505: Relocate before starting work (Required)

Work Location: In person