We’re a company that genuinely cares about our people, our products, our consumers and the environment.
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
- Communication: strong intrapersonal skills, effectively interacting with customers and employees by phone, email and other written correspondence
- Professionalism: provides knowledge and courteous assistance at all times; acts in keeping with company mission and corporate guidelines
- Consistency: strives to meet all required metrics, including attendance
- Growth: participates in training, actively working to apply constructive feedback towards personal and professional growth
- Flexibility: willingness to embrace new challenges and projects outside of the traditional role
- Unity: respect and empathy for customers and coworkers, employing fair and ethnical practices at all times
- Safety: maintains awareness and dedication to all aspects of safety and wellness in the workplace
- Thinking outside of the box- if this is a problem, what is the solution
- Supports the company mission, goals and values, including continuous improvement and flexibility in a rapidly changing environment
- Other duties as assigned
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- In-depth knowledge of a company’s products and/or services
- Expertise in the Customer Service area they focus on, such as accounts, sales, technical support or another area
- High school education or equivalent (Post HS graduate studies or degree preferred)
- Three years of Customer Service experience
- Must be computer literate and demonstrate the ability to learn new software and computer systems
- Must have excellent oral and written skills in order to communicate effectively with all internal and external customers
- 8-10 business days of classroom training upon hiring
- Sedentary job involving heavy data entry and phone traffic
- Must be able to make quick and accurate decisions
- Must be able to provide accurate information to both employees and the general public on a professional level
- Use of a headset microphone is required
- Bi-lingual (not required)
- Required to work 32-40 hours per-week
For more information on our company, our brands and our culture visit us at