Customer Service Representative

Pay Rate is $15/hr

100% Remote- Local to Jacksonville, FL

Job Title: Customer Service Representative I (I/O) – ADT

Location: Jacksonville, FL 32224

Duration: 3 Months contract

Start Time: 12:30 PM

End Time: 9:00 PM

Lunch Time: 30 Minutes

Qualifications:

THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market.

Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.

Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

Candidates are required to provide their own equipment for this role.

All Candidates must have:

Internet Service (cannot connect via WIFI)

Core i3 with 16GB of RAM

Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at

Candidate must have a minimum of Windows 10 on computer.

Must have modem connection - Must be hardwired to your computer via ethernet cable.

Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.

Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Responsibilities:

Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.

Job Type: Contract

Salary: $15.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Are you reside in the Jacksonville, FL area?
• Must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net. Please check and advise here
• Do you have Windows 10 or Windows 11 on computer?
• Must have modem connection - Must be hardwired to your computer via ethernet cable? YES/NO-
• Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)? YES/NO
• What is the best time to call you to discuss about this role?
• This is 3 Months contract of role- Position you are applying is a CONTRACT role (With/without- possibility of extension/or going Permanent- depending on needs of business.) will that be ok?

Location:

• Jacksonville, FL (Required)

Work Location: Remote