Customer Service Representative

Novolex® is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.

• $20-$22 per hour* (plus annual bonus)
• Medical, dental and vision options
• Wellness rewards to fund your HRA or HSA
• Paid holidays, time off, and parental and other leaves
• Financial protection benefits, like life, AD&D and disability insurance
• 401(k) Plan with employer matching contributions
• Education support [this is tuition reimbursement, Chairman’s scholarship, 529 College Savings Plan]
• Employee Assistance Program and much more!

• The range provided is based on cost of living/geography and what we believe is reasonable in the market at the time of posting. This role is eligible for annual bonus and annual merit increase. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors.

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

The Customer Service Representative assists with assigned customer accounts, from entry to delivery (order to cash), to ensure customers’ expectations are achieved. Effectively develops relationships with customers, as well as sales and manufacturing personnel, through excellent service and regular communication.

Essential Functions & Key Responsibilities:

• Order entry, which includes verifying accuracy of customer orders (prints, product codes, pricing, delivery date, etc.)
• New customer set up which includes gathering of pertinent information needed for customer master files.
• Handling of miscellaneous customer inquiries/requests.
• Working with plants/schedulers/logistics/sales/brokers/accounting/sales service personnel/lab techs/quality control/production supervisors/prepress on customer matters.
• Customer profile maintenance and order/invoice file maintenance. Customer complaint (CSR) processing.
• Monitoring Customer Service reports, i.e. late shipment report, etc. Responsible for monitoring customer inventories at plants/warehouses.
• Monitoring profiles (order entry against forecast) and reporting on unusual activity. Participation in meetings, customer calls and customer visits as appropriate.

• Previous Customer Service experience preferred. Prior successful industry Customer Service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
• Ability to work independently and manage multiple priorities.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency using personal computer, including MS Office software required. Understanding of order management business software – SAP experience is preferred.
• Ability to communicate and follow up with questions, comments or concerns in the manufacturing environment.
• High school diploma required. Associate’s or bachelor’s degree in Business or related field preferred.

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.

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