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Description:
OVERVIEW
Intuit Mailchimp is the #1 email marketing and automation platform. We empower millions of customers around the world to build their brands and grow their companies with a suite of multichannel marketing and CRM solutions powered by GenAI.
Mailchimp’s Customer Success Skill & Service Excellence team blends the empowerment of our customers and employees in a cohesive and deliberate fashion to make meaningful impacts on the customers’ brand, our product, and business goals. We develop creative, innovative, and scalable educational strategies to support the usage and adoption of the Mailchimp product across the globe.
The successful candidate will support the execution of our internal education strategy with a particular focus on Customer Success Account Management acceleration. A successful candidate will help ensure our team receives the right training, skills, and solutions while achieving organizational and business objectives.
This position will report to the Senior Manager of Customer Success (Skill & Service Excellence) and will interface directly with the members of the Customer Success Account Management teams. Additionally, they will collaborate cross functionally with Marketing, Sales Enablement, Customer Enablement, Strategy, Operations and Product to assure business goal alignment. Process development, reporting and forecasting, supporting market leading tactics and approaches as well as championing improvement initiatives and experimentation will be core to their outcomes. Everything this role does will help ensure consistent exemplary experience for Mailchimp’s customers and employee
Responsibilities:
Please refer the Job description for details
