Address
Form of workPrimary purpose:
- The basic function of this position is to provide Customer Service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.
- Interact with all customers which include maintaining all customer paperwork.
- Provide general and account information in regards to customer inquiries.
- Interact with customers and surveyors, regarding orders and product movements.
- Work with operations, co-workers, scheduling, measurement, inspectors, UP Railroad and customers to reconcile custody transfer volumes. Utilizes knowledge of inventory system in responding to report request and inquires.
- Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges, generate plant operating orders.
- Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.
- Respond to requests for product throughput analysis from various departments and customers.
- Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.
- Generate bills-of-lading for truck activity.
- Distribute daily truck rack BOLs to operations.
- Distribute daily truck rack weight tickets to customer.
- Prepare rail road switch list.
- Provide general office duties; such as typing, filing, faxing, mail sorting.
- Ensure that all reports, records, and documentation is kept orderly and current.
- Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
- Perform job in accordance with company policies and procedures.
- Attend daily Safety, Quality, and Environmental (SQE) meetings and work in accordance to our SQE culture.
- Other duties as assigned.
