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Form of workJob Description
Do you have the desire to work in a fast-paced, fun environment, interacting with a diverse group of people? Look no further! Here at Court One Athletic Clubs we improve lives through commitment and exercise! Come join a leader in the health & fitness industry!
Court One Athletic Clubs is a great place to begin, grow - or continue - your career! We are actively seeking qualified candidates to fill the role of Customer Service Representativeat or Lansing/Okemos locations.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in our members' shoes and advocate for them when necessary. Problem-solving, reliability and a "team player" mentality are what ensures a Customer Service Representative's success. If you enjoy meeting and helping others, appreciate flexible scheduling and a free club membership, this position could be a great opportunity to learn, grow and advance within our organization.
Compensation for our part-time positions are based on work experience, qualifications and availability.
Responsibilities: (including but not limited to)
- Manage large number of incoming calls
- Demonstrate extensive knowledge of all club facilities, schedules and equipment to current and prospective members.
- Identify and assess members' needs to achieve satisfaction
- Build sustainable relationships and trust with members through open and interactive communication
- Provide accurate, valid and complete information by using the methods/tools provided
- Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep records of customer interactions, process accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage members and guests
- Maintaining locker rooms, lobby and other areas of the club
Requirements
- Strong phone contact handling skills and active listening
- Member orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma (or equivalent)
- 18+ years old
Thank you for your interest in Court One!
A membership to Court One Athletic Clubs gives you access to two of the most well-equipped fitness facilities in Michigan. Membership includes group exercise classes, use of hundreds of pieces of cardio/weight equipment, indoor/outdoor pools, basketball courts, tennis courts, functional training equipment and other amenities, like child care, locker room saunas, gym towels and more!
Court One provides much more than the traditional gym experience. Between our state of the art facilities, equipment and available amenities to our detailed oriented staff and management. We are proud to be community minded, wellness driven and child-athlete focused.
