Address
Form of work
Salary```Duties```
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, complaints, and product/service information
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information and notes in the system
- Perform data entry tasks to input customer information and update databases
```Qualifications```
- Fluent in English and Spanish (written and verbal)
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities with the ability to analyze customer issues and provide effective solutions
- Previous experience in a Customer Service role is preferred
- Sales experience is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer skills
We offer competitive compensation, including benefits such as:
- Medical, dental, and vision insurance
- Paid time off
- Retirement savings plan
If you are a motivated individual with a passion for providing excellent Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $18.04 - $21.73 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Work Location: In person
