Customer Service Representative $22-$28 Doe

Who is General Glass Company?

We are a company located in Vancouver WA that believes in a growth mindset and strives to be an employer of choice by providing a positive team environment, work-life balance, and competitive pay. Our business is glass insulation and fabrication. We convert raw glass into insulated units (think double paned windows) and other glass products like shower doors, tabletops, shelving and more.

What strengths are we looking for in a Customer Service Representative?

• Dependable
• Reliable
• Problem solving
• Detail Oriented
• Self-Motivated
• Quick Learner
• Ability to work well with others
• Professionalism
• Excellent math and geometry skills

What does a General Glass Customer Service representative do?

• Meet all deadlines and lead times for orders entered
• Answer multi-line phone system, directing calls to voicemails and cell phones accordingly
• Ensure all paperwork associated with customer’s orders is matched up and saved electronically throughout the day
• Maintain efficient communication with Customer Service team, customers, and production about orders and products
• Provide information about products and services, using all available resources to answer customer questions/complaints
• Calculate charges of orders and quotes when needed
• Handle complaints, provide appropriate solutions and alternatives in a timely manner, and follow up to ensure resolution
• specialize in fabrication and shape orders
• Entry order with a high level of accuracy
• Verifying dimensions and product specifications.

· Numeracy and mathematics required

• Reading and understanding product drawings and assembly hardware instructions.
• Other duties as assigned

What kind of experience are we looking for?

• Minimum of 2 years Customer Service and/or data entry experience in an office setting
• Required education: High School Diploma
• Attention to detail
• Customer service oriented

About the position:

Full-time

Monday thru Friday

7am-4pm

$22-$28 DOE

What does General Glass have to offer you?

• Competitive pay structure, Medical, Vision, Dental, and Life insurance, 401k retirement savings with employer match, Incentive program, PTO/Paid holidays

Are you ready to grow? Are you ready to advance? Are you ready to learn? This job is for YOU!

Job Type: Full-time

Salary: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you mathematically inclined?

Experience:

• Customer Service: 2 years (Required)
• Geometry: 1 year (Required)
• Data entry: 1 year (Required)

Work Location: In person