Customer Service Representative 2

Join us and make a difference! Grange Insurance Association has been providing insurance for families, farms, and businesses for 129 years! GIA is headquartered in Seattle and operates in six Western states. Our mission is to provide financial protection through quality products and outstanding service to give our customers peace of mind. Forbes named GIA as one of America’s Best Insurance Companies in 2023! Start a fulfilling career with Grange and see why our average employee stays with us for over 10 years!

We are looking for individuals who can assist our customers when they need us the most! We are hiring aCustomer Service Representative 2 to provide frontline agency and customer support by promptly answering incoming calls and emails regarding policies, new and existing claims, coverage issues, complaints, and general inquiries.

What We Offer:

Hiring Range: $19.46 – $25.00 per hour

Salary Range: $19.46 - $30.43 per hour

Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

• Flexible hybrid work schedule – 2 days per week in Seattle or Spokane office required
• Medical, dental and vision plans
• 401(k) plan with company match
• Employer sponsored long-term disability, basic life insurance and AD&D
• Discretionary profit sharing and bonuses
• Fully subsidized ORCA card for Seattle employees
• Free parking
• Education reimbursement
• Wellness reimbursement program
• On-site fitness center
• Employee Assistance Program

What You'll Do:

• Resolve questions and issues that do not require an agent’s license and refer customers to appropriate parties as needed.
• Research billing accounts for discrepancies and assist customers with payments and miscellaneous billing transactions such as changes to EFT, payment plans and due dates.
• Identifies and communicates transactions and impact to policy premium.
• Accurately setup new claims in accordance with the Claims department criteria.
• Process billing breakdowns for agents and policyholders.
• Effectively utilizes available reference materials and systems to provide confident, accurate, and efficient information.
• Prioritize and process all incoming tasks and miscellaneous transactions.
• Effectively collaborate with internal departments to resolve customer related issues.
• Complete work exhibiting the behaviors of our core values: forward thinking, integrity, dependability, empathy, and relationships.
• Completes licensing and continuing education requirements.
• Assist with projects and special assignments as needed and other duties as assigned.

What You'll Bring:

Grange Insurance Association is proud to be an Equal Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants are encouraged to apply!

• High school diploma or equivalent, and 3 or more years of Customer Service experience, preferably in high volume call setting.
• Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.
• Strong Customer Service orientation to support internal and external customers.
• Strong self-motivation to work independently while working well with and coordinating with team members.
• Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience.
• Excellent verbal and written skills for effective communication.
• Proficient PC skills including Microsoft Office suite, with the ability to learn new software.
• Ability to enter data quickly with a high level of accuracy and strong attention to detail.
• Ability to deal with confidential information and issues using discretion and judgement.
• Knowledge of P&C products and lines of business including department guidelines, process, and procedures.
• Personal Lines P&C producer insurance licenses required shortly after training.

Grange Insurance Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.