Customer Service Representative

At Becklar we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.!. We are looking for a Recruiter that can help attract amazing talent by showing off our culture every day. We are a leader in the safety solutions and IoT space and we currently grow by over 200,000 accounts each year. In order to maintain this lead, we need exceptionally motivated, capable and driven people like you. Great talent attracts great talent! In this role you will have the chance to offer candidates a fast-paced and collaborative environment where each of us gets to contribute to the company’s success and bring our best selves to work every day. You will work closely with hiring managers to understand new position requirements, creatively source new candidates, and manage the entire hiring process.
Perks We Offer

• Medical, vision, and dental benefits
• 401(k) retirement plan with company match
• Generous PTO
• Company-paid Life and AD&D insurance
• Short-term and long-term disability benefits
• Other perks such as a fun culture, weekly paydays, company events, an awesome team, and more!

What you'll do:

• Respond to any questions or concerns from the VAs and establish positive relationships
• Answer any questions or concerns from end users while providing excellent Customer Service
• Work as a member of the team to achieve our standard of quality of work and goals
• Maintain attention to detail while working through job duties
• Use critical thinking as new situations and problems arise
• Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Responsibilities / Duties / Tasks:

• Process orders from the VAs in a timely manner while maintaining accuracy
  • Communicate with VAs about orders
  • Create sales orders in Netsuite
  • Activate device through Orion
  • Ensure all orders are processed for the day
• Create and send invoices after orders have been processed
  • Send invoices within 24 hrs
• Assist end users in setting up their accounts, activating, and testing their devices
• Process returns, replacements, and accessories that are needed by end users
• Cross train in shipping and RMA testing
  • When needed help ship out devices
  • Account for inventory
  • Test returned devices for defects
• Adapt to new processes and technology
• Assist with projects as required
• Work with other departments to maintain efficiency and find resolutions to larger technical issues
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

What you'll need:

• Maintain a consistent and predictable schedule
• Proficiency with Microsoft Office/Google Products
• Customer Service experience preferred
• Strong communication skills
• Strong interpersonal skills with the ability to work cohesively within a team environment
• Self-manage with moderate supervision
• Team player with can-do attitude
• Results-oriented, creative-problem solver; Able to meet deadlines
• Attention to detail, focus, follow-up and follow-through; methodical time management