Customer Service

About us

We are agile, agile, innovative and our goal is to Hire a customer support representative who can support our guests in all their needs. At Hyatus, you would not just be answering phones and passing it along. You will be learning our system and working with guests to ensure their stays go smoothly.

As a Customer Success and Service Specialist with Administrative Assistance responsibilities, you will be the linchpin of our guest experience and a pivotal support element for our operational efficiency during the critical hours of our late-night shift (11 PM EST to 7 AM EST) and occasionally during our evening shift (5 PM EST to 12 AM EST). This multifaceted role combines the art of unparalleled guest service with the precision of administrative tasks to ensure a seamless experience for our guests and streamlined operations for our team.

Your responsibilities will extend beyond traditional Customer Service duties to include administrative assistance tasks such as managing property availability calendars, checking and updating pricing in real-time, and refining listing descriptions to attract and inform potential guests. Fluent English communication skills, both written and verbal, are essential for clear and effective interaction with guests, partners, and internal teams.

You will be tasked with handling reservation modifications, check-in assistance, parking solutions, technical support (like resolving TV issues over the phone), and offering local recommendations. Additionally, you will ensure our listings are attractive, accurate, and competitive by regularly updating content and responding to market changes.

Your quick problem-solving abilities, attention to detail, and capacity to manage multiple tasks simultaneously will directly influence our guests' experiences and contribute to the reputation of our brand. Your role is crucial in maintaining operational excellence, enhancing guest satisfaction, and supporting our growth objectives.

Responsibilities:

• Guest Communication: Serve as the primary point of contact for guests via phone, email, and messaging platforms, offering prompt, friendly, and efficient assistance.
• Reservation Management: Handle reservation modifications, cancellations, and extensions with attention to detail and guest satisfaction.
• Check-in Assistance: Guide guests through the check-in process, ensuring a smooth and welcoming start to their stay.
• Technical Support: Provide over-the-phone troubleshooting for in-property technology and amenities (e.g., Wi-Fi, TV systems).
• Local Expertise: Offer knowledgeable recommendations for dining, entertainment, and local attractions, enhancing guests' experiences.
• Problem Resolution: Address and resolve any guest concerns or issues that arise during the night, ensuring their stay is comfortable and enjoyable.
• Feedback Collection: Gather guest feedback to drive improvements in our service and operations.

Requirements:

• Experience: Proven track record in Customer Service or hospitality, with a preference for candidates experienced in managing guest relations remotely.
• Availability: Ability to work the late-night shift (11 PM - 7 AM EST) and occasionally the evening shift (5 PM - 12 AM EST), including weekends and holidays.
• Communication: Exceptional communication skills with perfect native English proficiency. Additional languages are a plus.
• Personality: Charismatic, patient, and empathetic demeanor, with the ability to remain calm and positive in challenging situations.
• Tech-Savvy: Comfortable with technology, able to troubleshoot basic technical issues, and navigate property management software.
• Self-Starter: Highly motivated, with the ability to work independently, take initiative, and adapt to changing situations.

What We Offer:

• Competitive Compensation: Attractive salary with performance bonuses.
• Remote Work: This is a remote position, allowing you to work from the comfort of your home.
• Career Growth: Opportunities for professional development and advancement within a growing company.
• Supportive Team: Be part of a caring and dynamic team that values your contributions and supports your growth.

Job Type: Full-time

Salary: From $10.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Work from home

Experience level:

• 2 years

Shift:

• Evening shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote