On Call Banquet Houseman

ON CALL Banquet Houseman

(Fair Market Wage: $10 per hour plus tips)

Full time position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

We are looking for an energetic and dedicated On Call Banquet Houseman to join our team. The houseman will act as a liaison between the front and back of the house, assisting in all positions needed. Candidates must have a friendly and professional demeanor, work well on a team, and be comfortable on their feet for several hours at a time in a fast-paced environment. Position reports to the Banquet Manager and captains.

DUTIES AND RESPONSIBILITIES

• Responsible for proper setup and tear down phase of events
• Assist with post-event clean up and reset
• Transporting supplies, furniture, tables, chairs, stocking bars and action stations
• Complete knowledge and interpretation of buffet stations for particular services
• Have knowledge of floor plan, hours of operation, and time line of event
• Familiarity of table numbers and seat numbers
• Executes delivery of food from kitchen to tables
• Must work with a high sense of urgency
• Maintain event equipment and report any damage or issues there might be
• Properly care for, store and move tables, chairs, equipment and room supplies
• Participates as a team member for events when needed
• Assist with food preparation before and during the event.
• Clears dishes and glass ware when returning to kitchen (pre-buss)
• Ensures that all food and beverages delivered and served are served promptly, garnished correctly, and meet the quality and presentation standards
• Performs assigned side work and cleaning duties as assigned by manager
• Closely observe guests to ensure that they are satisfied with food, beverage, and service; immediately recognize and respond to any guest’s needs and/or requests
• Ability to perform multiple functions throughout the venue on an as-needed basis
• Perform all other duties as assigned by management

REQUIREMENTS AND QUALIFICATIONS

• At least 16 years old and be available to work weekends and holidays.
• Previous banquet server/catering or houseman/porter/steward experience a plus
• Excellent customer service skills
• Must be able to stand and walk for several hours at a time and lift up to 75 pounds
• Reliable transportation
• Must be able to communicate clearly and effectively
• Cleanliness: Being clean and neat when serving food and drinks will help create a great first impression to your customers.

Education/Certification/Experience:

• High school diploma or equivalent preferred.
• Previous banquet server/caterer waiter experience a plus.