Car Sales Customer Service Representative - Glen Carbon

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.  Enterprise has exciting opportunities for full time Car Sales Customer Experience Representatives (CXR).  This Customer Service Representative will provide a high level of Customer Service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale Customer Service. This position pays $24.00 / hour and is located at 4251 S. State Route 159 Glen Carbon, IL 62034.   We offer:Paid time offConsistent full time 40 hour per week schedule Employee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule available is: Monday - Friday: 9:30am- 5:30pm Responsibilities Customer ServiceAssist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade salesFollow up with customers to collect information/stipulations needed for fundingFollow up with customer post-sale to help facilitation or ensure completion of AMO installsHandle customer inquiries related to financing, warranties or other Customer Service issuesTrack all customer requests in SalesforceAdministrativeOrganize and ensure accuracy and completion of all paperwork for each customer transactionBreak down and package deals to send to shared servicesAssist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepanciesComplete monthly reporting for shared services and managementComplete and send DMV paperworkFollow up with recon on previously ordered keys and manuals for current dealership inventoryAccounts payable and receivable support (including review of CRS/deposit 2150 report)Tag and title follow up for current dealership inventoryAssist with ECOA (Equal Credit Opportunity Act) File review Finance SupportReview credit applications for accuracy and complianceComplete final sale paperwork with customers (obtain signatures)Follow up with lenders on all funding, including discrepancies, delays or questionsEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldMust have at least 1 year prior Customer Service retail or administrative support experienceMust have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.