Customer Service Representative

QUALIFICATIONS AND REQUIREMENTS:

• Six months of work experience in Customer Service environment
• Ability to hardwire to High-Speed Internet (no Wi-Fi) with a minimum 25 Mbps download without delay / Minimum 10 Mbps upload without delay
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Ability to work under pressure including calm and effective dealing with escalating or difficult calls
• Capability to “think on your feet” to offer additional solutions to problems
• Detail-oriented with strong organizational and time-management skills
• Excellent verbal, interpersonal and written communication skills
• Familiarity with the military and veteran community programs is a plus
• U.S. Military Veteran or Veteran family members receive additional consideration
• Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder
• Proof of eligibility to work in the United States
  The Bowen Group gives preferential consideration to U.S. Military Veterans or Veteran family members.

• Understand and explain Department of Veterans Affairs (VA) services or procedures
• Ask clarifying questions to identify complex or vague requests for VA services and information
• Accurately record details of calls and other service requests in an expected time frame
• Select appropriate VA services to meet the specific needs of customers
• Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
• Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks