Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing and improving the Customer Service experience. This is a key leadership role that requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional Customer Service.
Responsibilities:
- 12+ months assignment likely to be extended or converted based on the performance and budget.
- 100% onsite opportunity.
- Mon-Fri: 8:00 AM – 5:00 PM
- The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
- The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of Client and customer contacts.
- Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Client teams.
- The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
- The successful candidate must possess excellent interpersonal skills, and a solid ability to communicate both verbally and written.
- Must be fluent with Microsoft products, and a knowledge of the corresponding Google products, and possess overall strong computer skills.
- Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.
Qualifications:
HS Diploma or GED required. Bachelors preferred.
Please note that only qualified candidates will be contacted for further consideration.
Job Types: Contract, Temporary
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 4 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Direct customer facing: 2 years (Required)
- Event planning: 1 year (Required)
- B2B: 1 year (Required)
- Microsoft Powerpoint: 1 year (Required)
- Presentation skills: 1 year (Required)
Work Location: In person