Giver Services Coordinator

Do you want to be a part of creating a culture of generosity in Chicago and worldwide?

In the next 25 years, there will be an unprecedented wealth transfer in the United States - an estimated $84 trillion will be passed from one generation to the next through 2045. National Christian Foundation (NCF) is a leader in the Christian giving space - helping families develop wise giving strategies for current and future giving. NCF is strategically positioned to guide Christian families, who have been entrusted with much, to make a lasting Kingdom impact as they plan for the stewardship of their wealth.

Headquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)3 charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. Since 1982, NCF has received over $23 billion in contributions and made over $18 billion in giver-recommended grants to more than 90,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at www.ncfgiving.com.

National Christian Foundation has served in Chicago for over 13 years. During that time, NCF Chicago has facilitated over $280 million in contributions. NCF Chicago is working to serve an ever-broadening group of Christian givers as they seek to wisely steward the resources entrusted to them, and give generously to advance God's Kingdom.

National Christian Foundation seeks to hire a Giver Services Coordinator for its NCF Chicago office.

We expect another exciting year of growth as we fulfill our mission to serve and encourage our givers to grow as faithful stewards who give wisely. We are seeking a proactive, relational, and talented individual with a strong commitment to excellence that will make our team stronger and join us in accomplishing this great task! The ideal candidate will have a passion and calling for the work of NCF.

Position Overview

The Giver Services Coordinator primarily serves the NCF Chicago Team by assisting in creating a giver and prospect experience that strengthens current relationships and creates a supportive environment for new givers. Manages multiple tasks while assisting the team with a variety of giver support responsibilities. This position will be actively engaged in customer service, administrative support, event support, marketing and office management.

The successful candidate will possess the following strengths, characteristics, and requirements while performing the following responsibilities through personal implementation or by working through subordinate managers and other local staff.

This position is hybrid based out of the office in Arlington Heights, IL, with in-office work 2-3 times a week and as needed (high volume of communication via phone and office)

Reports to: Director of Giver Services, NCF Chicago

Management/Supervision: None

Duties and Responsibilities

Giver Support and Engagement (50%)

• Serve new and existing givers on the phone by promptly answering calls and responding to emails, and to build relationships. Explore new and creative ways to serve, support, and engage with givers.
• Manage the day-to-day processing of numerous and diverse transactions, processing crucial forms and making giver profile updates.
• Problem-solve client impacting issues like rejected transactions, confusing financial statements, and special requests.
• Handle various reactive administrative duties associated with primary givers.
• Maintain CRM records on behalf of the Chicago Relationship managers through data entry and database updates.
• Provide concierge service to the high capacity givers and support for the Chicago Relationship Mangers in their high capacity giver engagement efforts.

Administrative and Marketing Support (30%)

• Administrative support including scheduling, document management, creating presentations and updating files.
• Support the implementation of local marketing and communication initiatives utilizing e-mail, mail, and phone.
• Coordinate and support local outreach (external) events and various internal meetings/events.

Office Management (20%)

• Oversee office reception and vendor management.
• Check and manage the daily mail. The mail should be checked on remote workdays as well.
• Maintain office supplies (brochures, concept sheets, kitchen items, restroom essentials, etc.) and replenish as needed, and manage utility bills for prompt payment.

Other Duties and Responsibilities

• Assist with projects as assigned.

Christ Centered

• Profession that Jesus Christ is Lord and Savior
• Lifestyle that is consistent with the teachings of Jesus and the Bible
• Agreement and support of NCF's Statement of Faith
• Demonstrate the values of faithfulness, love, and service

Education

• Bachelors degree required.

Experience

• Minimum three years of previous administration or customer service experience required.
• Previous charitable giving, non-profit, or ministry experience preferred.
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) required.
• Knowledge of Salesforce (or CRM) preferred.

Knowledge Base

• Demonstrated skills in sales operations or customer sales/service.
• Working knowledge of charitable, non-profit, foundation, and/or donor related subject matters.
• Proficiency in Microsoft Office applications.
• Expertise in Salesforce or other CRM cloud-based services.

Leadership/Functional Competencies

• Excellent verbal, written, and interpersonal skills.
• Self-starter who proactively engages and cultivates relationships using offerings/resources.
• Engages, motivates, and builds relationships - Individually; Within business unit; Organization Wide
• Problem solving capability through proactive engagement. Anticipates needs.
• Attention to detail and a propensity for organization.
• Exercises good judgment (sound and seasoned decision making).
• Cooperative attitude.
• Continuous learner - innovative/creative mindset.
• Change/progress oriented.
• Inspires trust. Influences and advocates ideas/buy-in across organization.
• Demonstrated ability to coach and mentor others.
• Co-develops teams and builds talent.
• Values and promotes cultural diversity amongst teams.
• Uses discretion when dealing with confidential information.
• Serves effectively in a team environment (fosters and promotes).
• Handles conflict with strength and grace.
• Is ethical, tactful, and courteous in dealing with all employees and partners.

Work Environment

• Hybrid with in-office work 2-3 times a week and as needed (high volume of communication via phone and office).
• 40 hours per week. Additional hours may be required during the peak work periods and projects. Minimal travel required.
• Location: Arlington Heights, IL

If you are interested in serving at NCF, please go to www.ncfgiving.com and apply online.

Applicants should be sure to read more about NCF's vision, mission, and beliefs