Address
Form of work
SalaryPays
Danemark
Lieu
Kopenhagen
Lieu de travail
COPENHAGEN-AMERIKA PLADS(DNK)
Domaine
Moyens Généraux
Type de contrat
CDD
Expérience
Moins de 3 ans
Profil du candidat
Who are we looking for?
We are looking for a strong team player with the ability to build solid customer relations while working constructively with others to achieve business goals.
Your background and skills
Professional skills
- Min 1. Year experience in a similar position required.
- It is an advantage to have experience of working with SAP
• Solid Microsoft Office skills • Fluent in oral and written Danish and English (other Scandinavian language is an advantage) Personal skills
- Reliable, flexible and a true collaborative spirit, who keeps a positive mindset
• Open minded • Customer oriented • Good in listening and communicating over the phone
- Result- and customer-oriented mindset
- Attention to details and a hands-on problem solver
- Knowledge of SAP and Excel is a plus
You also share the same values as us:
Safety - Respect for Each Other - Pioneer Spirit - Stand Together - Performance Minded
Activités
Key Responsibilities
As Customer Service Assistant, you will be directly involved in our daily operations by providing an outstanding service to customers and our sales force to ensure an efficient and on time process of ordering and contacts with TotalEnergies Nordic customers.
With a service and open-minded attitude, you will contribute to the ambitious growth targets of the Company.
You will be part of our Customer Service Team consisting of 4 people and report to the Supply Chain Manager. Our Nordic Hub is based in Copenhagen and responsible for operations realized in Denmark, Sweden, Norway, and Finland.
Your responsibilities will include:
Based on the language skills the Job holder will handle calls from / to Danish customers as first priority and will also cover for other inbound calls from Finland, Sweden, and Norway (in English or Scandinavian).
As Customer Service Assistant, you will be directly involved in our daily operations by providing an outstanding service to customers and our sales force to ensure an efficient and on time process of ordering and contacts with TotalEnergies Nordic customers.
With a service and open-minded attitude, you will contribute to the ambitious growth targets of the Company.
You will be part of our Customer Service Team consisting of 4 people and report to the Supply Chain Manager. Our Nordic Hub is based in Copenhagen and responsible for operations realized in Denmark, Sweden, Norway, and Finland.
As part of the Customer Service Team, you will be responsible to execute daily Customer Service tasks for TotalEnergies Nordic.
Your responsibilities will include:
Daily contact by email and phone with customers, our salesforce and partners- Receipt, handling, and filing of orders incl. follow up on orders
- Invoicing process: including credit, debit notes and invoice corrections
- Claim and return management
- Maintaining of Customer master data
- General support to the Sales team
- Ensuring correct and timely month end process and follow-up Work hours are 08-16 daily, 08-15:30 on Fridays.
Based on the language skills the Job holder will handle calls from / to Danish customers as first priority and will also cover for other inbound calls from Finland, Sweden, and Norway (in English or Scandinavian).
Contexte et environnement
Customer service assistant – Fixed term
Full time / Fixed term contract from March to August 2024
Start Date: ASAP in March 2024
Work-place location: Copenhagen
Application deadline: 15-03/2024
Would you like to contribute to a responsible and sustainable future? Then this opportunity might just be right for you. Come join one of the world’s major players in the global energy transition towards a greener future.
TotalEnergies is currently looking for a strong team player with excellent people and customer management skills to join the Customer Service Team in TotalEnergies Nordic Marketing Hub.
What can we offer?
- Possibility to work from home 2 days/week once fully operational
• Skills development • Great location, close to public transport (Amerika Plads in Nordhavn)
- Diverse, and dynamic work environment with 12+ nationalities
- Amazing canteen with delicious breakfast and lunch, including free fruits and coffee
- Social gatherings (Friday events, summer events, DHL race etc.)
Application & Contact
We are looking for someone ASAP or the latest 01.04.2024.
You will be based in our Copenhagen office located on Amerika Plads and report to Supply Chain Manager. We are looking forward to receiving your application! Come join one of the world’s major players in the global energy transition TotalEnergies is a broad energy company that produces and markets oil and biofuels, natural gas and green gases, renewables, and electricity. With over 100,000 employees, TotalEnergies is committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible. We are the largest oil and gas operator in Denmark, but our vision is clear when it comes to supporting the transition towards a low-carbon future.
