Customer Service Representative/Sales Assistant

About Us:

The Brown Family of Transportation is a full-service transportation organization.

We offer charter service, group tours, pre-planned individual and group vacations as well as a full-service travel agency.

We pride ourselves on being courteous, timely and safe so that our customers have the best travel experience possible. The Brown Family staff of professionally- trained individuals is committed to providing Excellence in Travel.

Customer Service Representative/Sales Assistant

Brown Coach, Inc is hiring for the position of Customer Service Representative/Sales Assistant. In this position, the representative would be responsible for answering inbound phone calls, providing excellent Customer Service, directing calls to the appropriate person/department, making outbound calls, administrative tasks, and general office work. Experience working in an office setting is preferred but not necessary. This is an in-person, Monday-Friday position with an 8-hour shift to be worked during normal business hours.

Key Responsibilities:
- Provide exceptional Customer Service to clients via inbound and outbound calls
- Address customer inquiries and resolve issues in a timely and professional manner
- Utilize effective communication skills to build rapport with customers
- Make use of office equipment as needed (computer, phone system, fax machine, copier)

Requirements:
- Excellent verbal and written communication skills in English
- Previous experience in Customer Service or sales is preferred
- Strong phone etiquette and active listening skills
- Ability to analyze customer situations and provide appropriate solutions
- Proficient computer skills, experience with Microsoft Office Applications
- Detail-oriented with excellent organizational skills

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person