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SalaryAbout Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
Lyra Health is seeking an experienced customer reference professional who will contribute to our rapid growth by expanding and deepening our formal reference management program. Lyra’s customers are many of the world’s most recognized brands, who partner with us to bring extraordinary mental healthcare services to their people everywhere. Our customers are our most powerful partners in advocating for and investing in mental health care at their organizations and with their peers across industries.
This team member will build on Lyra’s extraordinary customer relationships to deliver a straightforward, scalable, and consultative reference program that integrates Lyra Health’s world class customer advocates into key stages of every prospective buyer’s decision-making process. In close collaboration with other members of the Customer Advocacy team and go-to-market leaders, this individual will build authentic, trusted relationships with our customers and internal teams to work through efficient and scalable processes that sustain customer loyalty, educate prospective buyers, support our marketing and sales operations, and ultimately increase access to mental health care for people around the world.
At Lyra, base salary is only one aspect of an employee’s total compensation package, which additionally may include discretionary restricted stock unit awards, comprehensive medical and dental coverage, and retirement benefits. This role may also be eligible for discretionary bonuses.
We also offer generous benefits that include:
We can’t wait to meet you.
By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA). Providing this information is optional and completely voluntary. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.
As a core member of the Customer Advocacy team, this individual will also contribute to strategic advocacy initiatives including events, content creation, and community-building.
Responsibilities:
- Work with sales and customer success team members every day to complete reference requests, deliver on set SLAs, and expand our pool of customer advocates.
- Own the end-to-end success of the reference program seeing the request from sales all the way through to a completed call with a customer, working to optimize the program over time.
- Build and sustain strong relationships with Customer Success team members to learn about our customers and surface deeper advocacy opportunities including speaking invitations, case studies, media opportunities, and more.
- Track, analyze, and report out the results of the reference program as it relates to Win/Loss of new deals and reference experience.
- Collaborate with cross-functional team members to execute new and innovative forms of customer advocacy activities such as reference roundtables, VIP customer reference programming, etc.
- Develop and activate strategies to continuously evolve and enhance the reference program and drive stronger customer relationships and richer advocacy activities.
- Champion the program internally and share results through monthly email updates, team meetings, and all hands.
Qualifications:
- 5+ years experience in a marketing, sales, customer success or similar function that involves close relationship-building with customers and/or prospects.
- Passion for connecting and collaborating with senior-level customers to understand their needs and build relationships that support ongoing advocacy.
- Proven track record for cross-functional collaboration across internal teams and reporting out results and learning to senior management.
- Ability to work with many stakeholders and handle multiple reference needs at a time to deliver fast turnaround times
- Strong written and verbal communication skills that show confidence and clarity of message.
- Desire to learn about customer advocacy and customer marketing and interest in taking on new assignments as time allows.
- Experience building and/or maintaining a B2B reference management program is a big plus.
As a full-time Customer References and Advocacy Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $85,000-130,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location.
At Lyra, base salary is only one aspect of an employee’s total compensation package, which additionally may include discretionary restricted stock unit awards, comprehensive medical and dental coverage, and retirement benefits. This role may also be eligible for discretionary bonuses.
We also offer generous benefits that include:
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech stipend
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food and snack deliveries each month, regular community celebration…and more!
We can’t wait to meet you.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA). Providing this information is optional and completely voluntary. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.
Benefits
Paid parental leave, Health savings account, Health insurance, Dental insurance, 401(k), Flexible spending account, RSU, Parental leave, Vision insurance, Food provided
