Description
We're looking for a Customer Fulfillment Specialist, working in Oil and Gas industry in Deer Park, Texas, United States.- Facilitate customer transactions, order management, and overall customer service.
- Perform own quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts.
- Review and provide recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders.
- Manage and resolve commercial and technical risks. Includes resolving pricing issues, and technical clarifications as needed.
- Perform Issue Return Material Authorizations and track returns when needed.
- Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary.
- Manage shop fulfillment prioritization of customer specific orders.
- Manage hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment.
- Work in close partnership with sales teams on customer and order related issues.
- Collaborate with leadership for all necessary process improvements.
- Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities.
- Perform other tasks as necessary to support the Customer fulfilment team.