Aftermarket Center (AMC) Customer Fulfillment Specialist

Job Title: Customer Service Representative I

Location: Deer Park TX

Duration: 12 months

Notes:

Manufacturing experience required, Proficient in Excel, Customer Service background in Order Management (minimum 3 years). Hybrid work schedule, during training required to be on site M-Th

Description:

Background Verification: basic

Drug Screening:10 panel UA

Vaccination Required: Yes

Work Schedule: M-F 40 hrs./wk. (hybrid work schedule, 3 days onsite)

The Aftermarket Center (AMC) Customer Fulfillment Specialist will be responsible for all activities from inquiry to remittance for orders.

This includes facilitating customer transactions, order management, and overall customer service.

• Own quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders

• Manage and resolve commercial and technical risks. Includes resolving pricing issues, and technical clarifications as needed.

• When needed, Issue Return Material Authorizations and track returns

• Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary

• Manage shop fulfillment prioritization of customer specific orders

• Manage hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment

• Work in close partnership with sales teams on customer and order related issues

• Collaborate with leadership for all necessary process improvements

• Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities

• Other tasks as necessary to support the Customer fulfilment team

Qualifications:

• Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 4 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries)

• Minimum 2 years of experience in Aftermarket / Services

Job Type: Contract

Pay: $21.15 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Aftermarket / Services: 2 years (Required)
• Customer Fulfillment: 2 years (Required)
• order management: 2 years (Required)

Ability to Relocate:

• Deer Park, TX 77536: Relocate before starting work (Required)

Work Location: In person