Fulfillment And Delivery Specialist

Job Description:

The Printing Fulfillment and Delivery Specialist is responsible for ensuring all client orders are processed, packed, and shipped accurately and on time. This role requires strong attention to detail and an ability to learn new inventory and shipping software.

Key Responsibilities:

• Process, design for print, set up and quality check each printed project going out to client
• Manage warehouse inventory levels and organize raw materials and finished goods.
• Call customers on a bi-weekly cadence to proactively learn their requirements and provide the best customer support.
• Receive shipments from vendors and suppliers and inspect for quality and completeness.
• Operate inventory management systems to track stock levels, receive goods, pull orders, and generate reports.
• Pack and prepare client orders for domestic and international shipping according to specifications.
• Ship orders via preferred carriers and track shipments.
• Process returns, damage claims, and other order issues.
• Transport goods between the warehouse, suppliers, and customers using company vehicles as needed.
• Maintain clean, organized work areas and storage facilities.
• Assist with special projects like inventory counts, cycle counts, and facilities maintenance as assigned.
• Responding promptly to customer inquiries
• Proactively deliver inventory information when inventory runs low and make sure items are approved and available in the inventory at all times for customers.
• Provide product cost and availability or offer alternatives, if necessary

Requirements:

• High school diploma required, College degree preferred
• 1+ years experience in printing fulfillment, shipping, receiving or related roles.
• Proficiency with inventory management and shipping software, or ability to learn quickly
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Follows standard procedures and can give and take direction.
• Strong attention to detail with proven track record of accuracy
• Ability to effectively problem solve issues and meet deadlines
• Valid driver's license and clean driving record
• Strong computer skills and ability to multi-task
• Physical ability to lift up to 50 lbs

Nice to have:

• Experience at UPS, FedEx, Amazon fulfillment or similar services
• Experience with print and promotional industry
• Adobe and Microsoft 365 platform knowledge
• Eye for design details
• Prior experience in customer success or marketing roles.

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• On-the-job training
• Opportunities for advancement

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Richardson, TX 75081: Relocate before starting work (Required)

Work Location: In person