Senior Fulfillment Specialist, Business Licensing

SUMMARY:

The position will work directly with the Vice President, Business Licensing, as well as other teams/departments where needed, to provide support tailored to our clients’ Business Licensing needs, such as responding to sales inquiries, producing quotes, setting up new requests, and explaining our suite of services. This position will utilize extensive industry knowledge and experience when strategizing and interacting with clients at all organizational levels. Precise and professional communication and customer service skills are essential. This individual is directly responsible for the quality of the clients’ experience with the company and shall exercise independent judgment in making decisions and solving problems that adhere to the expectations, policies, and goals of the company.

ESSENTIAL FUNCTIONS:

· Build and maintain client relationships by providing excellent customer service.

· Responsible for effectively communicating with clients regarding Business Licensing services.

· Respond and resolve incoming client, affiliate, and vendor requests, queries, issues and concerns via phone and email.

· Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up.

· Assist with initial client account set up and maintenance.

· Assist with answering phone calls and routing to the appropriate team member.

· Ensure employees provide service in a manner that consistently meets or exceeds the clients’ expectations by enforcing customer service standards and periodically auditing the work product and billings of employees.

· Uphold productivity by assessing, addressing, and monitoring the teams’ workloads and recommending necessary staffing adjustments to ensure that the service needs of clients are met in an appropriate and prompt manner, including providing direct assistance or coverage when appropriate.

· Maintain a hands-on practical knowledge of all procedures and mechanisms for performing all services provided by the department, including a multi-jurisdiction knowledge base of licensing requirements across all industries.

· Grow and maintain strong working knowledge and database for each state's licensing requirements, restrictions, or limitations. Requires ability to use judgement to answer questions on licensing, gather information/fact finding on issues related to licensing and permitting.

· Prepare and submit business license applications on our clients’ behalf, contacting various city, county, and state government agencies, as needed, in order to ensure timely and accurate return of business license from the authorities

· Assist in other duties as necessary.

COMPETENCIES, SKILLS AND ABILITIES

· Proficient in Microsoft Office products, with superior Outlook management skills

· Deadline & detail oriented and ability to multi-task

· Successfully manage projects from inception to completion.

· Self-motivated team player with the ability to work independently on special projects and complex assignments.

· Proven ability to collaborate successfully on special projects and complex assignments, in addition to working independently.

· Able to communicate positively, professionally, and effectively with team members at all levels.

· Ability to analyze complex issues and articulate solutions.

EDUCATION / EXPERIENCE

· Bachelor’s degree or equivalent experience

· Two or more years of experience in the licensing industry or project management role.

· Experience working in a multi-function, multi-geography environment preferred.

SUPERVISORY RESPONSIBILITIES

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require periodic travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Work Location: In person