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SalaryPowerPak is growing and we have 1 additional Customer Experience Position to fill in the New York Metro Area.
Pay: $70,000 to $80,000 annual salary
Full Time Position, working 5 days a week out of our Rockland County NY Office
You must have 2+ years in a Customer Service or Sales role in a B2B setting and 1+ year of experience with Key Performance Indicators such as Customer Satisfaction Score, Phone Response Time, UPT, etc.
At PowerPak, we rely on a fast moving, high performing Sales Team with a People First mindset to drive company growth. Customer Experience role will respond to inquiries via phone and email, keeping our loyal customer base happy! PowerPak strongly believes in Extreme Customer Service, Reliability and Transparency - and we love to win.
You will be responsible to:
- Handle incoming customer requests professionally and efficiently
- Ensure each interaction with the customer is a super positive experience
- Manage Incoming Calls and ensure phones are covered during business hours
- Enter a high volume of transactions from written, emailed or called in quotes or orders
- Respond to all inquiries within 30 minutes, seeing things through to completion
- Handle a high volume of Incoming Calls and be held accountable on Speed of Answer
- Look for Upsell and Cross-selling opportunities
- Make outbound calls to customers offering substitutions for backordered product
- Acting as a liaison between Customers and the Sales Team
- Maintain working knowledge of item catalog in order to speak to customers knowledgably about our products and services
Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required.
Familiarity with NetSuite ERP is helpful but not required.
Benefits:
- Great medical, dental & vision benefits
- 401(k) matching program
- Generous paid time off and holiday policies
- Team-first mindset
- Career growth opportunities
