Level 2 Help Desk Technician

Are you looking to take the next step in your IT career? Look no further than Custom Computer Specialists. We have a Level 2 NOC technician position open that offers a wide range of exposure to our clients and the systems that they use! Come join our team!

This position is based in our Hauppauge office from Monday thru Friday from 8am-5pm. Access to a vehicle on a daily basis is required.

This position does have an additional shift attached, overtime will be paid.

This position pays between $45,000 - $55,000 annually. Pay will be based on experience.

RESPONSIBILITIES:

• Remote and on-site desktop and user support using remote support applications.
• Create/update and escalate user tickets as needed.
• Acknowledge pre-configured alerts and perform basic and secondary troubleshooting steps to resolve these issues.
• Intermediate Network Support
• Load and configure desktop OS for standalone operation and basic network connectivity.
• Configure and troubleshoot desktop applications and upgrades such as MS Office
• Perform hardware and software troubleshooting as required based on escalated tickets.
• Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments.
• Install, integrate, troubleshoot and solve network client operation problems.
• Physical network troubleshooting – drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.
• Handle escalations from the level 1 NOC support staff
• Assist with special projects as assigned which require independent investigation and solutioning.
• Work directly with external vendors
• Manage and maintain VMWare infrastructure and Windows server operating systems

QUALIFICATIONS:

• 3-5 years of experience in a Help Desk or User Support environment.
• PC hardware/software, server hardware and latest operating systems, network connectivity and communications.
• Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
• Ability to troubleshoot SaaS based applications.
• Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007.
• Administer Active Directory users and groups including creation and troubleshooting GPOs.
• Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS
• Must possess a strong knowledge of client/server environments.
• Ability to quickly learn and follow complex procedures.
• Excellent communication, customer service, time management, and organizational skills
• Professional verbal communication skills a must. Must be able to write and document procedures so they can be easily followed by other teammates.
• Customer oriented, self-motivated, ambitious, and dedicated team player.
• Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed)

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person