Customer Service Specialist

CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist. This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.

General Responsibilities Include:

• Perform and complete annual re-certifications, interim re-certifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.
• Notify participants and owners of the results of interim re-certification.
• Collect re-certification information, including income and any other required documentation for the administration of the HCV program.
• Schedule re-certifications and appointments with participants; interview participants for Affordable Housing.
• Monitor participant moves and lease terminations for Affordable Housing.
• Accurately enter data into appropriate databases.
• Conduct briefing with tenants to explain HUD, and administrative plan guidelines
• Accurately prepare weekly reports on re-certification and other reports.

Candidates must have:

• Bachelor’s degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families
• Attention to Detail
• Basic Math skills
• Excellent Organization skills
• Excellent Customer Service skills
• Intermediate knowledge of Microsoft Office applications: Outlook, Word, and Excel
• Must be able to perform assigned tasks in a remote work environment when required
• Must have the ability to adapt to a changing work environment
• Must be able to meet productivity and accuracy requirements
• Must have critical thinking skills

Job Type: Full-time

Pay: $24.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Banking: 3 years (Preferred)
• Eligibility: 3 years (Preferred)
• Section 8: 3 years (Preferred)
• Customer service: 3 years (Required)

Work Location: In person